About ShipDelight:

ShipDelight is a technology-driven logistics company helping e-commerce brands simplify their shipping operations through intelligent logistics solutions. Our platform enables businesses to optimize courier selection, improve delivery performance, reduce logistics costs, and deliver an exceptional post-purchase experience.

We are looking for a proactive and customer-focused Key Account Executive (KAM) to manage client relationships, monitor day-to-day logistics operations, resolve customer issues, and ensure a seamless customer experience.

Key Responsibilities :
- Manage and nurture relationships with assigned client accounts.
- Act as the primary point of contact for all customer queries, concerns, and operational support.
- Monitor daily shipment performance, load allocation, pickups, delivery status, and operational KPIs.
- Proactively identify and resolve shipment-related issues such as delayed deliveries, RTO, NDR, pickup failures, in-transit aging, and delivery exceptions.
- Coordinate with Operations, Tech, Finance,



and other internal teams to ensure timely issue resolution.
- Prepare and share weekly, monthly, and ad-hoc MIS reports with clients.
- Ensure timely communication and regular updates to customers regarding ongoing issues and resolutions.
- Understand client business requirements and provide suitable logistics solutions.
- Identify opportunities for upselling and cross-selling ShipDelight's products and services.
- Maintain high customer satisfaction, improve account retention, and build long-term client relationships.
- Ensure adherence to client-specific SOPs, internal processes, and service level agreements (SLAs).

Required Skills
- Excellent communication and interpersonal skills.
- Solid customer relationship and account management skills.
- Good understanding of e-commerce and logistics operations.
- Knowledge of shipment lifecycle, courier operations, RTO, NDR, TAT, pickups, and delivery management.
- Good analytical

📌 Key Accounts Executive (Mumbai)
🏢 ShipDelight Logistics Technologies
📍 Mumbai