The Job Role and Responsibilities

The primary responsibilities of a collections representative would be:
- Manage large amounts of incoming and outgoing calls
- Ability to understand the customer financial situation through FFQs, probing and providing assistance and plans to collect the dues.
- Should have a transparent understanding of delinquency levels and buckets.
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.

Interested candidates can reach out at [email protected]

📌 Customer Support (Pune)
🏢 Pi Square Technologies
📍 Pune