Provides expert level technical support for the most critical projects. Troubleshoots, diagnoses, and resolves hardware or software issues for new and existing technologies and tools.
Role Summary
This role provides expert level technical support for the most critical projects. Troubleshoots, diagnoses, and resolves hardware or software issues for new and existing technologies and tools.Plans develop technical standards and documentation, enforces security best practices, supports disaster recovery and collaborates with teams to align cloud solutions with business needs.
Responsibilities
- Plans and implements current technologies and major releases for the most critical enterprise-wide IT cloud platform projects. Designs, implements, and deploys cloud computing systems to support and meet business needs. Identifies, recommends, and implements opportunities for improvement and performance issue solutions.Provides expert level technical support and ensures reliable operation of cloud production.
Diagnoses and troubleshoots the most complex issues for cloud computing systems on multiple platforms. Maintains comprehensive technical knowledge of software and infrastructure platforms.Develops technical standards. Tests and evaluates IT vendor products. Reviews configuration parameters to optimize system performance and maximize operation uptime
- Elevates code into the development, test, and production environments on schedule. Provides follow up production support. Submits change control requests and documents.
- Learns and understands client area business functions and requirements. Determines the appropriate technical tool to address the clients business needs.
- Trains and mentors more junior staff on processes and technologies. Troubleshoots and resolves the most complex issues elevated from staff. Provides guidance and consultation as required. Updates, writes, and maintains documentation for the department.
- Administers system activities. Writes the technical porti