Blue Yonder Title:
- Support Engineer 1 (Cloud Applications /SaaS)

Other Comparable titles:
- Techno-Functional Support Analyst

Overview:
- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”
- Seeking an astute individual that has a solid techno-functional foundation with strong Application Support Experience in TMS or Supply Chain Domain.

Scope:
- Deliver flawless application support to Blue Yonder customers by resolving complex solution issues
- Work on resolution of solution issues in collaboration with multiple Blue Yonder and customer stakeholders.
- Deepen competency on end to end solution architecture, performance engineering and relevant SaaS tools OR business processes and industry domain
- Own customer solution and enhances solution stability and service quality eventually enabling increase in customer satisfaction, consumption and adoption of the service.
- Use SaaS tools like Appd and Splunk, to provide faster resolution to solution issues.

Our current technical environment:
i.



Demonstrates strong technical expertise as required to support concerned solution, for e.g.,
- DBMS (ex: SQL, Oracle) for application support; writing, reviewing, and improving queries, procedures etc.
- Code debugging
- Platform support engineering (ex: API and/or Mulesoft integration troubleshooting)
- Troubleshooting Mobile application issues

ii. Demonstrates strong expertise in contemporary SaaS technical toolsets like AppDynamics, Splunk etc.:
- to monitor application health and to investigate application issues.
- to analyze trends and draw conclusions to reduce/eliminate recurring/high impacting issues

What you’ll do:
- Delivers excellent customer experience by
- driving resolution of customer issues of high complexity and criticality including non-functional / performance related issues.
- provides direction and inputs for Root Cause analysis and proposes prevention ideas.
- Proactively implements “A

📌 Support Engineer 1 (Bengaluru)
🏢 Blue Yonder
📍 Bengaluru