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Job Title : Service Engineer / Senior Service Engineer

Location : Gurgaon

Job Role:
- To look into the day-to-day functions of the service related jobs and resolve day-to-day issues in the specified Territory / Customer Allocated in the region
- Commissioning and start-up support of the SCA plants to our customers in the automotive industry
- Installation and servicing of equipment both electrically and mechanically
- Supervision and execution of preventive maintenance and maintenance
- Troubleshooting, provide service to customers, discuss with them, make route cause analysis and give presentations to customer to improve life cycle of the Product.
- Customer support, follow regular service reports and information as advised from time to time.
- Promote requisite spares,



submit offers & be accountable for spares orders
- Payment follow up, TDS Certificate & ‘C’ form collection for all allocated customers.
- Comply with regulations and standards, and protect the organization’s public reputation.
- Guide service technicians to perform duties effectively.
- Handle the key account directly and ensure customer satisfaction
- Close Co-ordination with sales, project teams for proper execution of Installation of machine allocated & Service Plan.
- Customer Training / Education to ensure better up-time of the product also guide & train internal team.
- Monitoring of On Site Work shop in all respect
- - Turnaround time
- Spare Parts availability
- Route Cause Analysis
- Competency Development of On Site Technicians
- Motivation
- Ensure “Safety Health and Setting” compliance at On site workshop as per Guideline
- Handle Customer Complaints (Warranty/ Goodwill/ Others) and ensur

📌 Service Engineer (Gurugram)
🏢 Atlas Copco Group
📍 Gurugram