Job Family
EBO Accounts Receivable (India)

Travel Required
Up to 25%

Clearance Required
None

What You Will Do
- Establishes and assures compliance with departmental policies and procedures in conformance with corporate policies and procedures.
- Day-to-day operations (Plan, monitor, direct and evaluate Associates production).
- People Management (Work Allocation, on job support, feedback & team building)
- Performance Management (Productivity, Quality, One-On-One sessions, KRA, PIP)
- Reports (Internal and Client performance reports)
- Work allocation strategy
- Span of control – 100 to 150
- Thorough knowledge of all AR scenarios and Denials
- Expertise in both Federal and Commercial payor mix
- Should be capable to interact with US clients and manage escalations.
- Should be good in Denial Management Candidate should have knowledge of Medicare, Medicaid & ICD & CPT codes used on Denials Ability to interact positively with team members, peer group and seniors.
- Develop an understanding of the workflows, procedures, and specific criteria for each assigned client.




- Identifies operational priorities and other workflow issues; ensures a constant flow of work so that delivery schedules are met.
- Ensure that schedules are met and communicates with the leadership team if situations occur that hinder meeting deadlines.
- If there is system issues or other emergencies delay in Associates, implements measures/schedules to return to established Associates schedules at the earliest possible time.
- Emphasize on productivity goals and takes action to ensure effective and productive use of staff is maintained. Creatively plan for allocation of extra capacity for backlog Associates.
- Assists in coordinating scheduled quality meetings with the production staff.
- Active involvement in project launch sessions to understand the Associates process and track the daily progress during the launch
- Demonstrated ability to exceed performance targets.
- Ability to effectively priori

📌 Senior Manager (Chennai)
🏢 Guidehouse
📍 Chennai