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Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow,

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We are inviting applications for the role of Process Associate - Consumer Operations Agent

**Work location: Noida(Work from Office)

Shift: US

Your role will require you to deliver outstanding customer support for all consumer inquiries related to loans and card services, be compatible with clients, innovate processes and data, and improve processes.

Responsibilities
- Deliver outstanding customer support for all consumer inquiries related to supported loans and the credit Card.
- Maintain a language-neutral, clear, and professional tone in all customer interactions.
- Strive for First Time Resolution (FTR) in every interaction to ensure consumer satisfaction.
- Document interactions accurately, manage cases effectively, and escalate issues when appropriate.
- Support clients commitment to compliance and service excellence by following policies and proced

📌 Process Associate (Delhi)
🏢 Genpact
📍 Delhi