Role & Responsibilities
- Handle customer inquiries through phone, email, and other communication channels in a professional and timely manner.
- Provide updates to customers regarding shipments, deliveries, delays, and service requests.
- Coordinate with internal teams, drivers, and logistics partners to ensure smooth shipment operations.
- Track shipments and resolve customer concerns related to delivery status, documentation, and scheduling.
- Maintain accurate customer records and update information in company systems.
- Escalate complex issues to the appropriate departments for quick resolution.
- Build and maintain positive relationships with customers by providing excellent service and support.
- Assist with order processing, dispatch coordination, and administrative tasks as required.
- Follow company policies and maintain high standards of customer satisfaction.
Preferred Candidate Profile
- Previous experience in customer service, logistics, transportation, or a related field is preferred.
- Robust verbal and written communication skills in English.
- Ability to handle multiple tasks and prioritize work in a fast-paced environment.
- Good problem-solving skills with a customer-focused approach.
- Basic knowledge of logistics operations, shipment tracking, and transportation processes is an advantage.
- Proficiency in MS Office and customer management systems.
- Ability to work independently as well as part of a team.
- Strong attention to detail and accuracy.
- Experience working with Canadian customers or logistics companies will be an added advantage.