Voice & Unified Communications Engineer

We are seeking a highly skilled Voice & Unified Communications Engineer with deep expertise in Call Managers, Circuits, Desktop Phones, Contact Center Platforms, and Support Sites to design, deploy, and manage enterprise voice and collaboration infrastructure. This role is responsible for ensuring high availability, call quality, and seamless communication services across the organization, supporting business continuity and delivering exceptional end-user and customer experiences Role & responsibilities

Cross-Functional Responsibilities
- Collaborate with network, security, and IT infrastructure teams to ensure voice traffic prioritization (QoS), firewall traversal, and NAT handling are correctly implemented
- Participate in architecture discussions for UC modernization, cloud migration (UCaaS), and collaboration platform consolidation programs
- Establish monitoring, alerting, and incident response processes for voice infrastructure using platforms such as Cisco Prime Collaboration, Prognosis, or equivalent
- Lead incident response,



root cause analysis, and post-incident reviews for voice and contact center outages
- Drive automation of routine voice administration tasks using scripting tools and UC APIs (Cisco AXL, REST APIs)
- Document runbooks, SOPs, dial plan references, and operational knowledge artifacts for team and business continuity
- Manage vendor relationships and support contracts for all voice and UC platform components
- Participate in on-call rotation and provide after-hours support for critical voice and contact center incidents

Qualifications
- Bachelors degree in Computer Science, Information Technology, Telecommunications, or a related field preferred
- Minimum of 4 years of hands-on experience in enterprise voice and unified communications administration and engineering
- Solid proficiency with Cisco Unified Communications Manager (CUCM), Unity Connection, and UCCX/UCCE or equivalent platforms
- Prove

📌 Sr. Telecom/Voice Admin (Bengaluru)
🏢 Pricewater House Coopers Service Delivery Center Bangalore
📍 Bengaluru