Primary Responsibilities

●Complaints Management

o Collects customer feedback

o Plans corrective action with CRM

● Complaints Management

o One point of contact for customer complaints by receiving customer complaints

o In Moment Calling & 3rd day Feedback: Note down the concerns of the dissatisfied customer in detain in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score)

o Ensure resolution of customer complaints within defined SLA

o Tracking of all complaints and ensure closure and take feedback after closure till satisfaction

● Lost Case Analysis

o Call lost/drop out customers and understand reason for closure

o Frame action plan with Service Manager, Workshop Manager and CRM

o Update Customer email IDs from email bounce report

Recruitment profile

● Educational Qualifications:



Diploma / Graduate / extensive technical experience

● Industry: Auto [2 wheeler preferred], Hospitality, Finance/ Insurance, Retail

● Minimum experience: 1 years preferably in Auto/customer relationship roles

● Profile: Strong focus on Customer Experience Management

● Passions/ Interests: NA

● Competencies:

o Customer Relationship Management

o Analytical Skills

o Technical Knowledge - Service

Job Type: Full-time

Pay: ₹8,000.00 - ₹12,000.00 per month

Perks:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off

Experience:
- total work: 1 year (Preferred)

Work Location: In person

📌 Customer Relationship Executive (Pathanamthitta)
🏢 R3 Motors
📍 Pathanamthitta