At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual''s race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

Roles & Responsibilities

Technical Troubleshooting & Escalation

Lead resolution of Tier3 support cases for Palo Alto NGFW, Panorama, GlobalProtect, Prisma SD-WAN, Prisma Access, Strata, and SASE cloud firewall products, Cortex within TAC workflows.
Perform advanced diagnostics, packet captures, log analysis, root-cause analysis and lab reproductions.




Interface directly with enterprise customers and act as a senior escalation point for P1/P2 incidents.

Technical Leadership & Knowledge Management

Mentor L1/L2 TAC engineers, shaping troubleshooting approach and case handling.
Create/manage knowledge base articles, internal guides, and conduct training sessions for TAC teams.

Cross-Functional Collaboration

Work closely with Engineering, QA, and Product Management to escalate bugs and influence product improvements.
For ETAC/Advanced TAC roles: be a bridge between TAC and Engineeringreplicate issues, provide early-stage feedback on recent products, and contribute to feature supportability.

Automation & Tooling

Develop troubleshooting scripts/tools (Python, REST, CI/CD) to speed up issue resolution and improve efficiency.
Route supportability input into product release processes and assist with release validation workflows.

Metrics, Process, & Incident Management

Monitor case metrics: time-to-resolution, ba

📌 Sr Network Engineer (Bengaluru)
🏢 AHEAD
📍 Bengaluru