Job Title: Front Desk Manager ( Pre Sales)

Job Description:

We are seeking a dynamic, qualified, and customer-focused Front Desk Executive to be the face of our studio. This individual will be responsible not only for managing day-to-day front desk operations and guest relations but also for supporting business development and local marketing initiatives. The ideal candidate will act as a key liaison between clients and Advisors, ensuring high levels of satisfaction and contributing to the studio’s growth objectives.

Key Responsibilities:

Client Management & Front Desk Operations
- Manage front desk operations with efficiency and professionalism, ensuring all visitors receive a warm and personalized experience.
- Coordinate with Advisors to schedule consultations and help them meet individual sales targets and earn incentives.
- Handle inquiries via phone, email, and walk-ins, providing accurate information on services, pricing, and appointment availability.
- Uphold and enforce all Brand Standards at the front desk and across the studio.
- Maintain a clean, organized,



and professional front office area at all times.
- Supervise front office staff (if applicable), including assigning shifts and monitoring performance.

Business Development & Lead Management
- Actively support lead generation, nurturing, and conversion by following up with inquiries and walk-ins.
- Collaborate with the sales team and Studio Manager to track leads and ensure timely follow-ups.
- Participate in local marketing activities, such as organizing in-clinic events, referral campaigns, and community outreach programs.
- Maintain a database of leads, prospects, and regular clients for ongoing business engagement.
- Collect and analyze client feedback to support service improvements and retention strategies.

Reporting & Operational Oversight
- Compile and report on daily/weekly front desk performance metrics, including footfall, lead conversion, and client satisfaction.
- Maintain high s

📌 Front Desk Manager (Pune)
🏢 Advanced Hair Studio India
📍 Pune