This internship is designed to groom the candidate for Implementation Specialist role by providing hands-on experience in client onboarding, platform implementation, and product enablement activities. The intern will shadow and assist the Product Manager in the post-sale onboarding of clients onto the ansrAccess platform, supporting activities such as configuration, integrations, testing, and implementation coordination.
The role also involves developing a strong understanding of the product and translating complex platform capabilities into clear, user-friendly, client-facing documentation. Over time, the intern will gradually take ownership of creating, maintaining, and improving external product documentation, including implementation guides, user resources, and knowledge materials. Internal engineering documentation remains outside the scope of this role.
Responsibilities
Learning & Full time Readiness (30%)
- Platform Mastery:
Complete internal training and demonstrate independent proficiency in configuring standard ansrAccess integrations within the first 45 days.
- Process Shadowing: Successfully shadow the Product Manager on at least 5 live client onboarding cycles, gradually taking on communication and configuration tasks.
Onboarding Support & Assisted Execution (30%)
- Task Execution: Assist the Product Manager in executing delegated setup tasks (e.g., user provisioning, SSO setup, data mapping) on time to support the standard 30-day onboarding SLA.
- Configuration Accuracy: Achieve a high accuracy rate on delegated system configurations under the review of the Product Manager prior to go-live.
External Client Documentation (20%)
- Content Creation: Draft, test, and publish clear, user-friendly integration guides, API references, and release notes tailored strictly for external clients.
- Help Center Maintenance: Audit the external client help center monthly to identify and flag