?Must have: 4-13 years of experience in Travel Operations
?Role Summary
- Manage end-to-end US travel customer service operations and ensure SLA, quality, and customer satisfaction targets are met.
- Lead, coach, and develop Team Leaders and Customer Service Associates to drive performance.
- Handle customer escalations and ensure timely resolution of travel-related issues.
- Monitor key metrics such as CSAT, Quality, Productivity, and Service Levels.
- Drive process improvements and collaborate with stakeholders to enhance operational efficiency.
- Ensure compliance with client requirements and company policies.
?
Preferred Experience:
5+ years of experience in Travel Operations/US Customer Service within a BPO or contact center workplace.
📌 Travel Operations Manager | US (Gurugram)
🏢 Impetus Career Consultants
📍 Gurugram
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