About Business Line/Function
Global Market Operations, also known as COCE (client operating center of excellence) is further divided into 4 departments i.e. Trade Processing & Support, Product Control, Client Management & Change Management. Product Control in the wider market outside of BNP is Middle Office. Product Control consists of streams like Documentation & Reconciliation, Trade Support, P&L; & Trading Portfolio & controls. Product Control teams are in regular contact with Market Front Office, Regional Back Office’s and Regional Finance & other support teams for their BAU.
Job Summary
We are seeking a highly skilled and experienced professional to join our Prime Brokerage Client Services team. As a key member of the team, you will be responsible for providing exceptional client service, resolving issues, and ensuring the smooth operation of our prime brokerage services. You will work closely with clients, relationship managers,
and internal stakeholders to deliver high-quality solutions and maintain strong relationships
.
Key Responsibilities
Client Relationship Management
- Act as the first line of support for Soft Skills
- Communication: Ability to communicate complex operational issues clearly and professionally to sophisticated institutional clients.
- Analytical Thinking: Strong problem-solving skills with a high attention to detail and a focus on accuracy.
- Resilience: Ability to perform under pressure in a fast-paced, deadline-driven setting.
- Teamwork: Collaborative mindset with the ability to work effectively across different time zones and functional teams.
- clients regarding trade allocations, settlements, and corporate actions.
- Manage daily client inquiries via email and phone, ensuring timely and accurate resolutions.
- Coordinate with Front Office (Sales/Trading) to align operational delivery with client expectations.