Job Description Summary
As a Specialist, you will support local channel partners and their advertising partners by reviewing local brand-enhancing advertising according to requirements, verifying qualifying fund utilization and managing co-op administration. You will also perform quality control checks for other’s work and provide appropriate feedback to them. You will be part of a global marketing agency that believes in the power of experience to strengthen relationships and drive growth.
Duties/Responsibilities:
- Monitor claims from start to finish, verifying and updating information on submitted claims and supporting documentation, reviewing the policy to determine which charges are eligible for reimbursement
- Review marketing materials against an established set of guidelines and brand standards
- Conduct primary and/or secondary review of post campaign activities to determine whether materials were executed as specified in program guidelines
- Communicate status to partners
- Report issues with website functionality
- May perform quality control checks at the pre-payment level to ensure accuracy and compliance with program guidelines (QC)
- Resolve calls, emails, and chats and document communications appropriately
- Participate in team collaboration through idea-sharing and brainstorming sessions
- Support in mentoring and training peers to increase program and platform knowledge and to improve quality
- Able to flex up or down in job responsibilities when needed
Qualifications:
- Solid verbal and written communication skills
- 3–5 years' Experience in a quick-paced office environment providing customer service
- Bachelor’s or Post Graduate degree in a business, or finance field
- Claims Experience preferred
- Proven technical competence including experience with Microsoft Word, Excel and Outlook
- Strong attention to detail and excellent time management
- Ability to organize work, multitask and meet deadlines
- Exceptional ability to work within a team env