Store Manager will be responsible for the overall operations of the restaurant with world class guest experience in a safe & inviting workplace for internal & External customers
Majority of time will be spent in leading the team to meet Guest expectations and Training new members in adherence to brand standards
Creative in building sales programs (Inside 4 Walls ) to leverage business opportunities and thus create a competitive spirit among all cashiers
3. KEY ACCOUNTABILITIES: Description
Leads Operational Excellence and the Guest Experience:
- To ensure self and team handles all Guest concerns
- To responds to all Guest feedback with action plans to address opportunities
- To coach team on hospitality standards
- To communicate Guest feedback to the team and involve in action plans to resolve issues
- To empower the team to satisfy Guest needs and resolve concerns
- To ensures all training and reference materials are available and used by the team
- To execute processes that ensure the restaurant meets safety and sanitation standards
- To execute processes that ensure inside and outside cleanliness standards are met
- To ensure all shifts are appropriately staffed to achieve service with speed goals
Builds Team Talent:
- To handle all employee concerns with a sense of urgency
- To treat all team members fairly and with respect
- To provide coaching to team members to improve performance and ensure their growth.
- To recognize team members for demonstrating desired behavior and performance
- To ensure no team members is placed in position until all training is complete
- To provide regular communication to team including goals and results
- To use team member feedback to improve restaurant performance
- To source, trains, retains, and develops team members that improve the Guest experience
- To execute team service through effective scheduling, cross training, and deployment
- To hold team members accountable for their behavior and performanc