In Managed Application Services (MAS) for Microsoft Dynamics 365 Customer Engagement (CE), you will be a key member of our team and will be exposed to several aspects of all our consulting practices including:
- Maintaining Dynamics 365 environments
- Business solutions and operations best practices
- Consulting process, tools and methodologies
- Leveraging technology to drive business operations efficiencies
This role requires programming experience and excellent interpersonal and communication skills. You must be client-focused and team oriented. In this role, you will be a valued member of our team. This position requires maintaining ongoing relationships with key team members and will require some night and weekend work.
Responsibilities:
- Designing and develop solutions using Microsoft D365 CE functions and features to meet business objectives
- Environment management including deploying solutions, applying updates and refreshing environments
- Troubleshooting business application and supporting infrastructure issues
- Providing client consulting, both functional and technical
- Understanding how to obtain customer business requirements and communicate findings
- Adopting and learning current technologies
- Working and interacting with teams in the configuration of their Microsoft D365 CE system
- Managing issues and projects across multiple clients simultaneously
Basic Qualifications:
- Undergraduate degree in Computer Engineering, Computer Science, Information Systems or other technical discipline
- 4+ years of experience with Microsoft D365 CE and the Power Platform
- Strong understanding of core CRM functionalities, including Sales, Marketing (Customer Insights), and Customer Service/ Field Service
- Proficiency in utilizing Dynamics 365 configuration tools like the Power Platform (Power Automate, Power Apps) for extending CRM functionalities
- Experience with integrating Dynamics 365 with other
📌 MAS Microsoft CE Technical (Hyderabad)
🏢 RSM US in India
📍 Hyderabad
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