About you and the role
For the role of Receivable Specialist, it is significant to have a good insight in your customers portfolio and payment behaviors. It is critical to build up a good connection with your customers as well as your internal stakeholders in Invoice to Cash, Customer Service and our Commercial and Finance team, to be able to tackle any incoming issue or query in a timely, constructive, and effective manner. You show yourself to be proactive to ensure the best customer experience.

Your responsibilities include, but are certainly not limited to:
- Responsible for being customer A/R main point of contact.
- Leads near due and past due collection activities.
- Influences customer payment behaviours.
- In depth customer account knowledge.
- Active member of account teams.
- Leads A/R improvement projects specific to customer account activities.
- Focal points for ECC product testing.
- Manages account reconciliation including but not limited to offsets, and sales adjustments.
- Investigates and resolving discrepancies.
- Resolves credit blocks.
- Collaborates with Credit,



business partners and other l2C teams including escalation.
- Utilizes payment receipt and handling work processes.
- Adheres to compliance requirements for SOX and legal
- Additional activities, including but not limited to tax certificate updates, web portal review and update, document retrieval, and customer contact information updates

Qualifications
- Bachelor s degree in accounting, Finance, Business Management and Business Administration degrees is preferred.
- Minimum 5 years of working experience (I2C, Customer service will be preferred), with SAP knowledge Proficiency in MS tools is expected.
- Fluent in English Spoken and written.

Your Skills
- Accounts Receivable Collection.
- Collaborative Communications.
- Customer Service and Customer-Oriented
- Refunds.
- Accounting System.
- Account Analysis.
- Generally Accepted Accounting Principles (GAAP).

Additional Note: Relocati

📌 Receivable Specialist (Mumbai)
🏢 Dow Chemical International Private
📍 Mumbai