Neu Money, Inc. is seeking a Quality Assurance Analyst to help ensure the quality and compliance of

customer interactions across all support and collections channels. The QA Analyst will be instrumental in

upholding Neu Money, Inc.'s high standards of care for its customers, validating that every interaction is

conducted with empathy, accuracy, and adherence to regulatory requirements. We don't see our

customers as just a number, we instead see them, validate them, and value them as the excellent humans

that they are. If that sounds like a mission you want to be a part of, continue reading below

This role will report to the Head of Customer Support & Compliance and key responsibilities include

monitoring and scoring customer interactions, identifying and documenting compliance issues and

process gaps, and driving continuous improvement in quality and performance.

Additionally, you will be required to regularly analyze and report on quality assurance metrics, policy

adherence, and complex escalation trends.Responsibilities:





The primary responsibilities for this position are as follows:

● Conduct daily Quality Assurance evaluations and scoring of customer interactions (calls, emails,

chat) across the customer support and collections teams against established quality scorecards

and standards.

● Monitor and evaluate agents’ adherence to regulatory requirements, internal policies, and

established service level agreements (SLAs).

● Identify trends in process gaps, knowledge deficiencies, and potential compliance risks

discovered during quality evaluations.

● Prepare and deliver weekly and monthly Quality Assurance reports, including analysis of contact

drivers and key performance indicators, to the Head of Customer Support & Compliance and

leadership team.

● Collaborate with the Customer Support Manager to provide actionable feedback and support for

coaching sessions with support team members.

● Regularly review and update Quality Assurance evaluat

📌 Quality Assurance Analyst (Bangalore Metropolitan Area)
🏢 Neu Money
📍 Bangalore Metropolitan Area