We are seeking a highly skilled Technical Consultant ServiceNow with robust expertise in CMDB, Discovery, and Integrations. The ideal candidate will have 4+ years of hands-on experience and a proven ability to design, implement, and maintain robust CMDB architecture and enterprise-grade integrations.

This role is heavily focused (7080%) on CMDB, ITOM (Discovery), and Integration capabilities, with exposure to ITSM and other modules as secondary.

Roles and Responsibilities
- Lead the design, implementation, and ongoing optimization of CMDB architecture, ensuring data accuracy, governance, and scalability.
- Own and manage ServiceNow Discovery, including configuration, troubleshooting, and continuous improvement.
- Design and implement integrations using REST, SOAP, MID Server, and Integration Hub, ensuring seamless data flow across systems.
- Define and maintain CMDB data models, CIs, relationships, and reconciliation rules aligned with best practices.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions focused on CMDB and integrations.




- Perform CMDB health checks, audits, and data normalization to ensure high data quality and compliance.
- Develop and maintain custom scripts (Business Rules, Script Includes, APIs) to support CMDB and integration use cases.
- Troubleshoot and resolve issues related to Discovery, integrations, and CMDB data inconsistencies.
- Participate in client discussions, providing technical expertise specifically around CMDB strategy and integration architecture.
- Support ITSM and other modules (Service Portal, HAM, etc.) as secondary responsibilities when required.
- Work in Agile environments with active participation in sprint planning, backlog grooming, and delivery cycles.
- Comfortable working in Agile environments with active sprint participation and backlog grooming.

Qualifications
- 4+ years of hands-on experience in ServiceNow development and implementation.
- Strong expertise in:
- C

📌 Technical Consultant (Gurugram)
🏢 AHEAD
📍 Gurugram