Level: M2

Position: AGM

Role Overview

The Firewall Operations Manager will be responsible for driving operational excellence,

governance, and growth of ILD A2P services. This role focuses on managing messaging

traffic, ensuring platform integrity, preventing spam and misuse, and enabling secure,

scalable, and high-quality communication for telco and CPaaS partners.

The incumbent will establish robust operational processes, collaborate with internal and

external stakeholders, and contribute to revenue growth through effective operations and

continuous innovation.

Key Responsibilities

1. Operational Excellence & Governance

• Enhance operational management by adopting industry best practices and driving

continuous improvements.

• Ensure operational processes contribute to revenue growth and efficiency.

2. Traffic Management & Quality Control

• Monitor and manage A2P/P2P SMS traffic, including firewall rule configuration.

• Implement current rules and algorithms for effective traffic filtering.





• Detect and block grey route leakages (international and commercial communications).

• Conduct traffic analysis and generate regular reports for management and partners.

• Ensure partner tickets are resolved within defined SLAs (within 60 minutes).

• Review partner intelligence testing reports and take corrective actions.

• Identify new ILD leakage patterns and collaborate with partners to develop AI/ML-

based solutions.

• Define and implement rules to detect and block UCC from UTM routes.

3. Operations & Stakeholder Coordination

• Provide 24x7 operational support as required by the business.

• Coordinate with Circle Technology teams to resolve POI congestion issues.

• Collaborate with regulatory teams and provide information to lawful agencies as

required.

• Execute actions based on lawful requests related to entities, headers, or templates.

4. Revenue & Partner Management

• Track ILD revenue from ILD Hub.

• Onboard new aggregators on ILD Hub, inclu

📌 AGM - Firewall Operational Manager (Mumbai)
🏢 Vodafone Idea
📍 Mumbai