The Client Relations Executive / Manager will be responsible for maintaining strong relationships with existing clients, ensuring client satisfaction, improving retention, generating repeat business, and identifying upsell opportunities to support business growth and revenue generation.
Key Responsibilities
1. Client Relationship Management
- Manage and maintain relationships with existing clients.
- Act as the primary point of contact for client communication.
- Ensure smooth coordination between clients and internal teams.
- Build long-term professional relationships with key accounts.
- Ideation
2. Client Retention & Satisfaction
- Ensure high levels of client satisfaction and engagement.
- Conduct regular follow-ups and feedback sessions.
- Resolve client concerns, complaints,
and escalations promptly.
- Implement strategies to reduce client churn and improve retention.
3. Repeat Business & Revenue Growth
- Identify opportunities for repeat business from existing clients.
- Support upsell and cross-sell initiatives for additional services.
- Coordinate with sales and business teams for account expansion.
- Track client-wise revenue and engagement performance.
4. Client Engagement Activities
- Plan monthly and quarterly client engagement initiatives.
- Conduct review meetings, webinars, and relationship-building activities.
- Maintain consistent communication through calls, emails, and meetings.
5. At-Risk Account Management
- Identify inactive or dissatisfied clients.
- Develop recovery plans for at-risk accounts.
- Coordinate internally to improve service delivery and client experience.