Job Description
Key Responsibilities
Operations Management
- Supervise the day-to-day activities of the Charges team to ensure productivity, accuracy, and turnaround time (TAT) goals are achieved.
- Monitor charge entry, claim generation, and work queues to ensure timely claim submission.
- Review operational metrics and implement action plans to improve performance.
- Ensure compliance with payer guidelines, client requirements, and organizational SOPs.
- Conduct regular quality audits and identify process improvement opportunities.
- Prepare and present daily, weekly, and monthly operational reports.

Customer Interaction & Relationship Management
- Act as the primary operational point of contact for assigned clients.
- Conduct regular client meetings to review operational performance, discuss concerns, and provide updates.
- Build and maintain solid customer relationships through proactive communication.
- Resolve client escalations by coordinating with internal stakeholders and providing timely resolutions.




- Identify opportunities to improve client satisfaction and operational efficiency.

Customer Onboarding
- Lead the operational onboarding of new customers and practices.
- Coordinate with Configuration, Credentialing, IT, Eligibility, Claims, AR, and other internal teams to ensure a smooth transition.
- Develop and maintain onboarding plans, implementation timelines, and go-live checklists.
- Validate workflows, billing guidelines, payer configurations, and documentation before production go-live.
- Conduct onboarding calls, process walkthroughs, and user training sessions where required.
- Ensure all onboarding milestones are completed within agreed timelines.

Team Leadership
- Lead, mentor, and coach team members to achieve individual and team objectives.
- Conduct regular performance reviews, feedback sessions, and skill development activities.
- Assist in recruitment, onboarding, and training of new team members.
- Promote a culture of accountability,

📌 Supervisor, RCMS (Vadodara)
🏢 Qualifacts
📍 Vadodara