The Global Account Administrator plays a crucial role in ensuring seamless support and operations within the organization. This position focuses on independently resolving customer tickets, providing on-call support, and conducting root cause analyses to enhance customer satisfaction and operational efficiency.
Key Responsibilities
Your initial focus will be on the daily management and monitoring of the current environment with a strong focus on maximizing and ensuring efficiency across the infrastructure. You will also be required to support recent and innovative projects as they arise involving plenty of internal stakeholder exposure.
You will;
Manage and administer MS SCCM
Manage VMware ESXi infrastructure
Take an active role in windows server patch management on a rota basis
Take an active role in Disaster Recovery testing (SRM)
Manage domain controllers and participate in consolidation of domain controllers
Monitor and ensure the stable operation and efficient performance of the LeasePlan network and systems
Identify opportunities for improvements to current technologies
Investigate ways to automate manual tasks
Contribute to project work relating to the digital transformation and cloud/data centre migrations
Develop and maintain documentation, procedures and standards
Administer and update our knowledge sharing forums for relevant topics
Provide level 2/3 support, and troubleshoot issues to resolution
Plan and complete system upgrades as required
Have the ability to coordinate tasks and resources in order to deliver projects and resolve issues
Skill Requirements
Skills Requirements – Essential
8+ years’ experience in a similar administration/support role
8+ years’ experience of working with patch management tools (SCCM, WSUS)
8+ years’ experience of managing VMware environments including SRM
PowerShell scripting experience
Windows Server Operating Systems (2003-2022)
Active Directory, Domain Controllers,
📌 Administrator - Access/Rights Management Tool, Microsoft Windows (Chennai)
🏢 HCLTech
📍 Chennai
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