About the Role
As a Move Management Consultant, you will serve as the primary point of contact for the moving aspects of employee relocations. You will coordinate household goods and personal effects shipments while ensuring a seamless experience for both clients and their relocating employees.
This role requires strong organizational skills, customer service excellence, problem-solving abilities, and the ability to manage multiple relocations simultaneously.
Key Responsibilities
Act as the primary coordinator for relocation moving services
Manage household goods and personal effects shipments for relocating employees
Counsel assignees on household goods policies and relocation processes
Liaise with relocating employees, client HR teams, and service providers
Arrange insurance coverage and ancillary relocation services as required
Maintain accurate records and data within company systems
Review, reconcile, and approve invoices
Deliver exceptional customer service through phone and email communications
Ensure services are delivered in accordance with client requirements and service standards
What We're Looking For
Required Skills & Qualifications
Strong customer service and communication skills
Excellent organizational and time management abilities
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving and relationship management skills
Self-motivated with the ability to work independently and collaboratively
Proficiency in Microsoft Office Suite
Preferred Experience
Experience within Mobility, Relocation, Moving Services, Logistics, or a related industry
Experience supporting corporate clients and managing client relationships
Knowledge of international relocations and household goods services is advantageous
Sirva is a global leader in relocation and moving services, providing employee relocation solutions to corporate clients and moving services to consumers. With 69 locations serving more than 190 countries, we deliver creative