This role is located in Waters' current Global Capability Center (GCC) in Bengaluru, India, which is a newly built facility in Bengaluru's RMZ Ecoworld technology park, a WELL and LEED Platinum-certified campus that exemplifies a commitment to a healthy and eco-conscious workspace. The Waters India GCC is an integrated extension of our global team, serving as a center of excellence across areas such as employee service delivery, software engineering, technology, and product development.
As a Benefits Operations Coordinator, you will support the Global Total Rewards Benefits Center of Excellence (COE) while building the operational foundation to migrate these services into the HR Service Delivery (HRSD) model. This position follows a hybrid work model, requiring three days on-site (Tuesday–Thursday) at the GCC.
Responsibilities
To ensure seamless service across the Global Benefits delivery tiers, the Coordinator will perform the following duties:
Tier 1 & Tier 2 Service Delivery
- Inquiry Management:
Serve as the primary point of contact for Tier 1 and Tier 2 employee inquiries regarding eligibility, enrollment, claims, leaves, and retirement.
- Complex Case Resolution: Triage and resolve complex cases, such as claims advocacy and payroll/benefits corrections, escalating only the most sensitive policy issues to the COE.
- Knowledge Management: Maintain and update benefit education materials, "service-ready" scripts, and knowledgebase content to ensure clear communication for employees and the wider HRSD team.
Transaction & Program Processing
- Lifecycle Processing: Execute routine transactions including new hire onboarding, life event changes, and terminations within HRIS/HCM platforms.
- Data Integrity: Ensure accurate payroll deductions and manage the transmission of vendor eligibility files.
- Annual Maintenance: Execute annual balance updates for specific programs (e.g., U.S. College Tuition Benefit) and maintain global benefit inventories by country.