Position Description:

Responsibilities
Direct Responsibilities

. Monitoring and supporting the day to day activities
. Adherence to documented procedural standards.
. Fully responsible for key activities within the agreed SLA and ITIL process.
. Escalate issues, which cannot be resolved, in a timely manner.
. Have a strong Customer Focus in order to provide a professional support service to both internal and external cliental.
. Adaptable approach to working hours to meet the demands of the team. Willing to work in different day and night shifts.
. Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover.
. Resolve user queries

Contributing Responsibilities

. To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk.
. Coordinates with infrastructure teams to create / upgrade / decommission specific environments
. Maintain Knowledge base and share experience with support team members.





Technical & Behavioral Competencies
Communication skills oral & written
Critical thinking
Ability to collaborate / Teamwork
Ability to deliver / Results driven

Specific Qualifications:
BE/BTECH
Skills Referential (Required knowledge, skills and abilities)
Technical Skills:

. Strong in Unix/shall Scripting
. Strong in Sql/Pl SQL
. Devops
. Skill 4
.

Behavioral Skills:

. Critical thinking
. Ability to Collaborate /Team Work
. Ability to deliver /Result driven

Education Level: BE/BTECH
Location: Chennai

Skills:
- DevOps
- SQLite
- UNIX Solaris

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees.

📌 Sr. Support Analyst (Chennai)
🏢 CGI
📍 Chennai