We are seeking a talented individual to join our Claims Service team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.
Specialist – Claims Service (Grade C1)
What can you expect?
- Excellent exposure to claims handling and ability to directly influence client outcomes.
- Opportunity to enhance Claims knowledge and understanding & client management skills
- As a current colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role.
- Within the first 30 days, we expect you to gain good understanding of the role and requirement that it entails. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to technically handle the claim with limited support.
We will count on you to:
- Client Service Management:
Claims Management:
- Manage claim files based on policy coverage and conditions, ensuring that all claims are processed accurately to avoid any deniability.
- Take ownership of claims workflows/portfolio from initial advice and collection through to claim settlement, ensuring that traction is maintained by the processing team for market agreements and payments in line with claim priority status.
- Deliver assigned tasks for each claim file without deviation, including file reviews, email filing, aged claim monitoring, and proactive communication with the processing team, markets, and intermediaries to facilitate timely settlements.
- Maintain complete product knowledge of core business units
Quality Assurance and Compliance:
- Ensure no errors and omissions (E&O;), data protection act (DPA) breaches, or process violations are found in claim files under your ownership.
- Meet auditing targets for cases across business units monthly. Maintain high