About Cywarden

Cywarden, Inc. is a global cybersecurity firm helping clients advise, implement, and operate secure enterprises. Through our agentic AI platform, Cyforte.ai, we automate and productize consulting and managed services combining deep human expertise with AI-driven operations to deliver faster, smarter, and more scalable outcomes for clients worldwide.

Role Summary

We are seeking a seasoned delivery executive to build and lead our offshore service delivery organization in India. As VP / Head of Offshore Service Delivery, you will own end-to-end delivery of 24x7 managed IT operations and security operations (SOC/MDR) services, scaling high-performing teams and leaders in Pune and/or Mohali. This is a hands-on executive role for someone with a solid technology and ITSM foundation who has built offshore delivery organizations from the ground up establishing operating models, service management discipline, talent pipelines, and a culture of client-first execution.



You will work directly with the CEO and COO to shape delivery strategy and embed Cyforte.ais agentic AI capabilities into daily operations.

Key Responsibilities

Delivery Leadership & Operations
- Own P&L-level; accountability for offshore service delivery, including quality, margin, utilization, and client satisfaction across all managed services engagements.
- Lead 24x7 IT operations (infrastructure, cloud, network, end-user services) and security operations (SOC monitoring, incident response, threat detection, vulnerability management) teams and shift leads.
- Establish and run a follow-the-sun operating model with robust shift management, escalation paths, and on-call coverage.
- Define, measure, and continuously improve SLAs, KPIs, and OLAs; drive service reviews and executive reporting to CEO/COO and client stakeholders.

ITSM & Process Excellence
- Institutionalize ITIL-based service management — incident, problem, change, request, and knowledge management — across IT and security operat

📌 Head of Offshore Service Delivery (Pune)
🏢 Cywarden Global Services
📍 Pune