Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with cutting-edge offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

TM - Zonal Field Engineer

Job Level/ Designation

M1

Function / Department

Technology / Quality

Location

Bangalore

Job Purpose





This role will be accountable for Quality and Performance of RAN network and to lead a team of Field Engineers to ensure prompt monitoring, trouble shooting and optimization of Network to deliver superior voice & data experience to customers in their respective zones

Key Result Areas/Accountabilities

Daily tracking of Network and Customer experience KPIs for all technologies like Accessibility, Retain ability, Data Speeds, Voice Quality and target oriented action plan for regular improvement and consistent experience.

· Drive worst cell analysis of all technologies and coordinate with partners, SNOC and FO team to timely resolution

· Utilization monitoring of key nodes in respective zones and proactive action to maintain the utilization with in thresholds

· Zonal Network complaints analysis. co-ordination with TSG lead and drive field team for complaints visits and resolution

· Engagement with Zonal business/CS teams for Network complaints management and drive network per

📌 Manager - TM - Zonal Field Engineer (India)
🏢 Vodafone Idea
📍 India