Skill required: Fulfill - Service Fulfillment
Designation: Supply Chain Operations Associate
Qualifications:Under Gradudate
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? "In our Service Supply Chain business, we leverage a combination of proprietary technology and client systems to develop, execute, and deliver BPaaS (business process as a service)
or Managed Service solutions across the service lifecycle: Plan, Deliver, and Recover. In this role, you will partner with business development and act as a Business Subject Matter Expert (SME) to help build resilient solutions that will enhance our clients supply chains and customer experience.
We are seeking high autonomy Logistics Dispatch Control Tower Representatives to operate as order level case managers in a fast paced, uptime critical B2B tech repair setting. These individuals will own every order end to end from part identification and courier booking to FE dispatch and onsite arrival, ensuring no SLA is ever missed.
This role requires independent decision making, proactive escalation, assertive communication, and the ability to manage logistics workflows with minimal supervision.
Success Indicators
• High rate of SLA protection (SLA risk rescue)
• Reduction in FE-no-parts or Parts-no-FE where applicable
• Early escalat