Job Description

A
Job Specification
1
Company Name
:
Muthoot Fincorp Limited
2
Position / Designation
:
Customer Service – Operations Executive/Sr executive
3
Grade
:

4
Department
:
Secured & Unsecured Lending Business
5
Sub Department (if any)
:

6
Employment Type
:
Full-time
7
Reporting to –
Designation & Grade
:
Head Customer service / Assistant Manager
8
No. of Reportees,
Designation & Grade
:
NA

9

Main Tasks
:
- Take complete ownership and accountability of all operations related metrics like TATs, Customer Satisfaction scores etc.
- Suggest ways to improve customer experience based on feedback from merchants.
- Risk management and policy implementation for various day to day processes
- Capability to quickly build/edit processes to manage current initiatives with existing bandwidth for growth experiments.
- Service requests and complaints from all modes




- Co-ordinating with pan India branches for various process.
- Good and relevant knowledge on mortgage business

10
Special Requirements (If any)
:
- Problem-solving
- Analytical thinking
- Research acumen
- Judgment and Decision Making
- Exceptional communication skills.
- Proven ability toward constructive networking
- Team player and multi-tasker with exceptional organizational skills
- Sales and Marketing know-how
- Must have experience in Secured lending / unsecured lending business

11
Compensation Band
:
As per policy
12
Stake Holders
:
Should be able to manage multiple stakeholders and collaborate with business heads in SULB
13
Job Location / State
:
Chennai

Entitlements
:
As per policy

Educational Qualification / Technical Certification
:
Any UG/PG or MBA

📌 Customer Service – Central Operation (Chennai)
🏢 Muthoot Fincorp
📍 Chennai