Health Benefits Process Trainer

Job Title
Health Benefits Process Trainer

Job Purpose
Develop and deliver expert-led training programs on health benefits platforms and processes, ensuring internal teams and clients can effectively administer, enroll, and engage with health benefits.
Key Responsibilities
- Assist in the planning and execution of learning and development initiatives for current hires within the Health business, across all role levels.
- Conduct needs assessments by collaborating with HR, Benefits Operations, and client teams to identify training gaps and requirements.
- Coordinate logistics for training sessions, including scheduling, room bookings, materials preparation, and communications.
- Design, develop, and update training materials such as facilitator guides, presentations, e-learning modules, and job aids, in collaboration with subject matter experts.
- Deliver training through classroom, virtual instructor-led sessions, and self-paced online modules, for both internal staff and client users on health benefits platforms, analytics tools, workflows,



and compliance protocols.
- Maintain and update training records, reports, and documentation using Learning Management Systems (LMS) or other internal tools.
- Track and analyze feedback from training sessions (quizzes, surveys, on-the-job performance) and continually evaluate effectiveness to identify areas for improvement.
- Partner with internal teams and external vendors to organize ongoing learning programs, webinars, and workshops.
- Help drive engagement in learning initiatives by creating awareness and communication campaigns.
- Ensure all learning and development activities align with organizational goals and compliance requirements.
- Serve as a subject-matter expert (SME) during benefits enrollment periods and as a product trainer for new platform features.
- Coach end-users and project teams on best practices, supporting knowledge transition.
- Analyze results, learnings, and feedback to

📌 Health Benefits Process Trainer (Gurugram)
🏢 Alight Solutions
📍 Gurugram