Skill required: Order to Cash - Billing Processing
Designation: Order to Cash Operations Analyst
Qualifications:BCom
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Order to Cash (OTC) Analyst is responsible for delivering high quality end to end OTC services within a Shared Services environment, with a strong focus on accurate billing, timely cash collection, dispute resolution,
and customer account management. The role ensures efficient cash conversion, adherence to credit policy, and compliance with internal controls while maintaining excellent customer and stakeholder relationships.
The OTC Analyst partners with Sales, Customer Service, Finance Business Partners, and external customers to reduce aged debt, improve cash flow, and enhance the overall customer experience.
Behavioral
• Confident communicator with strong negotiation and influencing skills.
• Customer centric and resilient; able to manage challenging conversations professionally.
• Detail oriented with strong follow through and ownership.
• Robust prioritisation skills—comfortable balancing volumes and escalations.
• Continuous improvement mindset; proactive in identifying and fixing root causes.