Key ResponsibilitiesE-Commerce Operations
- Assist in managing the online store on Shopify
- Upload and update product listings, pricing, inventory, and product descriptions.
- Ensure product images and content are accurate and SEO-friendly.
- Monitor website performance and report issues.
Order & Inventory Management
- Track daily orders and coordinate with logistics partners.
- Monitor inventory levels and update stock availability.
- Coordinate with warehouse and packaging teams.
- Handle returns, exchanges, and order-related issues.
Customer Support
- Respond to customer queries via email, WhatsApp, Instagram, and website chat.
- Resolve customer complaints professionally.
- Coordinate with courier partners regarding shipment issues.
Digital Marketing Support
- Assist in planning promotional campaigns.
- Coordinate with designers and content creators.
- Schedule social media posts.
- Support influencer collaborations.
- Assist in email marketing campaigns.
Reporting & Analytics
- Prepare daily and weekly sales reports.
- Track website traffic and conversion rates.
- Analyze product performance.
- Maintain operational dashboards using Excel or Google Sheets.
Administrative Support
- Coordinate with vendors and suppliers.
- Manage documentation and invoices.
- Maintain organized records.
- Support the E-Commerce Manager in daily operations.
Required Skills
- Good knowledge of Shopify or WooCommerce
- Basic understanding of Amazon Seller Central and Flipkart Seller Hub
- Strong MS Excel / Google Sheets skills
- Good communication skills (English & Hindi)
- Basic understanding of SEO
- Familiarity with Canva is an advantage
- Understanding of Meta Business Suite and Instagram
- Solid organizational and multitasking abilities
- Attention to detail
- Problem-solving mindset