Role & Responsibilities
- Drive customer/stakeholder engagement.
- Strong understand and knowledge in Deductions, Claims, Disputes, Collections, Cash Application and Reconciliation (End to End).
- Gap Analysis and Robust Documentation skills
- Support governance and reporting.
- Ensure compliance and audits.
- Lead RCA and continuous quality and productivity improvement.
- Develop SOPs and process controls.
- Drive KPI/SLA adherence.
- Support transitions and stabilization.
- Collaborate with cross-functional Teams.
- Coach and Guide the Team members and drive operational excellence.
Qualification
Bachelor's Degree in Commerce, Finance, Accounting, Business Administration or related field.