Franchise stores in a zone spanning customer service, sales and revenue targets
across all products (voice – postpaid/ prepaid, data etc.)
Key Result Areas/Accountabilities
* Achieve sales target for all products (Voice-
* Postpaid/ prepaid, data, VAS, handsets etc.) across Vodafone Idea Mini
Stores(VIMS) in a zone
* Ensure and monitor quality of acquisition through VIMS
* Ensure availability of stock at VIMS while adhering to norms
* Deliver overall revenue targets through VIMS channel
* Achieve total target for up-selling and cross-selling
* Facilitate roll-out of VIMS (incl. selection of partners, location etc.) and
meet expansion targets
* Coach channel partners to improve efficiency and adherence to processes
* Resolve VIMS-specific issues within specific timelines
* Keep channel partner motivation levels high through regular reviews of
performance
Core Competencies, Knowledge, Experience
* Minimum 8 years of experience in Customer Handling /Retention Management
* Must be able to communicate with peers and seniors in the system well and
convincingly.
* Solid data and analytical skills. With a keen eye for detail & identifying
process gaps & driving improvement
* Logical Thinking and good in sighting and analytical skills
* Prior telecom experience mandatory
Must have technical / professional qualifications
* Graduate in any field
* Data analytics and process improvements
* Excel and Presentation skills
📌 Manager - Franchisee Lead (Udaipur)
🏢 Vodafoneidea
📍 Udaipur
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