Position Overview
The Customer Quality Engineer is responsible for owning customer-facing quality performance for assigned IC products in a semiconductor backend manufacturing environment. This is a hands-on individual contributor role focused on customer complaints, failure analysis, root cause investigations, and corrective actions to ensure customer satisfaction, quality improvement, and zero-defect delivery.
The role acts as the technical quality interface between customers and internal teams, driving rapid issue resolution and continuous quality improvement without ownership of enterprise QMS systems.

Key Responsibilities
Customer Issue Management

Serve as the primary customer quality interface for assigned IC products and customers.
Own customer complaints, deviations, and escalations; ensure timely, technically robust responses.
Lead 8D problem-solving activities, including containment, root cause analysis, and corrective/preventive actions.
Prepare and deliver customer-facing quality reports, 8D responses, and technical updates.

Failure Analysis & Root Cause





Perform and coordinate failure analysis for IC and package-related quality issues (assembly, test, reliability).
Apply quality tools such as RCA, FMEA, SPC, DOE, and data analytics to identify failure mechanisms and process gaps.
Work closely with manufacturing, package engineering, test, and reliability teams to drive defect elimination.
Validate effectiveness of corrective actions through data monitoring and recurrence prevention.

Quality Performance & Improvement

Track and analyze customer PPM, escapes, DPPM, RMA data, and reliability trends.
Drive continuous improvement actions to reduce customer complaints and improve outgoing quality.
Support Current Product Introduction (NPI) activities by ensuring customer-specific quality risks are identified and mitigated early.
Support process change notifications (PCNs) from a customer quality impact perspective.

Compliance & Customer Requirements

Ensure

📌 Customer Quality Engineer (Jagiroad)
🏢 Tata Electronics Private
📍 Jagiroad