This role will be accountable for Quality and Performance of RAN network and to
lead a team of Field Engineers to ensure prompt monitoring, trouble shooting and
optimization of Network to deliver superior voice & data experience to customers
in their respective zones.
Key Result
Areas/Accountabilities
· Daily tracking of Network and Customer experience KPIs for all technologies
like Accessibility, Retainability, Data Speeds, Voice Quality and target
oriented action plan for regular improvement and consistent experience.
· Drive worst cell analysis of all technologies and coordinate with partners,
SNOC and FO team to timely resolution
· Utilization monitoring of key nodes in respective zones and proactive action
to maintain the utilization with in thresholds
· Zonal Network complaints analysis. co-ordination with TSG lead and drive field
team for complaints visits and resolution
· Engagement with Zonal business/CS teams for Network complaints management and
drive network performance improvement and perception programs
· Prioritize network experience improvement programs basis customer centric KPIs
like TNPS, NPS, Network complaints etc.
· Regular drive tests and benchmarking of Network rollout/ performance with
competitors, and share insights to Zonal business team and Circle central team
· Building solid relationships with cross verticals
Core Competencies,
Knowledge, Experience
· In-depth technical knowledge in radio network parameters & optimization
(2G/3G/4G/VoLTE)
· Excellent domain knowledge and on- field optimization experience
· Very good analytical skills to trouble shoot network quality KPI degradation/
customer complaints
· People management capability, very good cross functional co-ordination.