* Drive customer delight in every walk-in and Overall responsibility for
activities at a store - spanning customer service, store-level sales and
revenue targets across all products (voice – post-paid/ prepaid, data etc.)
* Execute marketing promotions, display and store experience schemes
* Comply to all HSW guidelines and impart knowledge about HSW
Key Result Areas/Accountabilities
Sales
* Achieve TNPS & EQ.
* Deliver revenue targets for the store
* Increase revenue per footfall by aiding customers’ purchase decisions
* Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets
etc.) at a store
* Ensure and monitor quality of acquisition through the store
RoI
* Achieve profitability (Return on investment) targets for the store
* Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
Customer Service
* Manage higher retention and achieve customer satisfaction for walk-in
customers
Store Management
* Ensure adherence to store processes in terms of documentation and systems
* Ensure infrastructure / store upkeep
* Maintain availability of stock at the store while adhering to norms
* Ensure appropriate product placement & displays at store
Core Competencies, Knowledge, Experience
Good communication skills
Awareness on technology advancements & current digital product knowledge
Continuous Learning & Empowering Talent
Building Team Commitment
Leads Decision Making & Delivering Results
Products, Services and Technology Knowledge - Consumer
Sales Planning and Forecasting
Problem Solving
Must have technical / professional qualifications
• Essential : Graduation - Regular
• Desired : post - graduation in business management/MBA
• work ex: 1 - 4 years
• Experience of retail store and customer relationship management