· This role is responsible for supporting the Network Quality function
by optimal and effective use of all the Network Performance, Optimization and
Experience management tools to provide superior Voice and Data experience to the
customer.
Key Result Areas/Accountabilities
• Network performance analysis through OSS/drive test/crowd sourced data and
optimization to improve network quality (2G/3G/4G/VoLTE) & customer experience
• Provide technical analysis and support to circle zonal team in all aspects of
RAN network.
• Perform in-depth analysis of performance E2E KPIs. Propose technology actions
to improve performance.
• Network heath check to ensure consistent performance – drive SA
alarms/parameter audit.
• Supports new trail/feature/technology to achieve smoothly improve experience
by driving Performance monitoring
• Implementation and acceptance testing of new node/features in co-ordination
with partners,
Central Quality & SNOC Team.
• Ensure utilization monitoring and timely optimization/deployment of radio
network capacity, license capacity, 4G spectrum and Transmission BW upgrade etc
• Ensuring team development and synergy to deliver high performance culture and
safety
• Deriving insights from Customer complaints analysis and recommend corrective
actions.
• Use of available tool to derive indepth analysis of customer issue and map
with technical parameter and optimize the network for best customer experience.
Core Competencies, Knowledge, Experience
· In-depth technical knowledge in radio network parameters &
optimization (2G/3G/4G/VoLTE) for Nokia and E// Vendors
· Excellent domain knowledge and on- field optimization experience
· Hands on experience with tools like Arieso, TEMS, NEMO, Atoll, TEOCO,
Anritsu , MUSA and crowd based analytic tools etc
· Very valuable analytical skills to trouble shoot network quality K