City : Mohali State : Punjab (IN-PB) Country : India (IN) Requisition Number:
45615
Job Description Business Title Manager - Sales Operations Global Job Title Mgr I
Customer Services Global Function Business Services Global Department Customer
Services (DEP_BBS2) Organizational Level 7 Reporting to SR. MANAGER/AGM -
Customer Service & Sales Support Size of team reporting in and type 7 to 10
Role Purpose Statement Position will be responsible for service delivery
management and transformation of Customer Service & Sales Support function from
BBS MOH; individual will be leading a team engaged in service delivery of
Customer Service & Sales Support, Controls adherence and period end closing &
reporting for different regions within BEMEA/BAS/BNA.
Identify improvement / automation opportunities within existing process and
drive improvement initiatives towards digitalization of Customer Service & Sales
Support function.
An ideal candidate is a proactive, deadline driven task manager with an eye for
process improvement. You are motivated by making an impact on your workplace and
thrive on recognizing a challenge, implementing a solution, monitoring success
and continuously thinking outside the box to optimize new or existing processes.
Passionate about helping clients succeed and committed to delivering exceptional
customer service.
Empathetic, patient, and understanding when dealing with clients facing
financial challenges. Main Accountabilities . Operational Leadership and
Team Management:
a. Oversee the end-to-end Customer Service & sales order process, ensuring
accurate, timely, and effective order entry, processing, and fulfilment.
b. Collaborate with the sales, logistics, and finance teams to ensure alignment
on order priorities, timelines, and product availability.
c. Monitor order volumes, identify bottlenecks, and implement corrective actions
to improve order cycle times.
d. Develop