Job Family:
GIC Process (India)
Travel Required:
None
Clearance Required:
None

What You Will Do:

· Perform end-to-end Quality Assurance (QA) on AML investigations reviews across Retail Banking and Crypto domains.
· Assess analyst decisions on customer risk profiling, transaction analysis, sanctions screening, and suspicious activity identification.
· Conduct deep-dive QC audits ensuring completeness, accuracy, regulatory alignment, and strong case narrative standards.
· Evaluate use of internal systems, third-party tools, blockchain analytics (for crypto exposure), and open-source intelligence (OSINT).
· Identify gaps, risk misses, and process deviations, and ensure adherence to AML policies, regulatory guidelines, and client-specific procedures.
· Provide actionable, structured feedback and coaching to analysts to drive continuous quality improvement.
· Act as a SME and on-demand trainer, delivering:
1. Refresher sessions on AML concepts (CDD/EDD/KYC/SAR/TMS)
2. Domain-specific modules (Retail Banking customer risk, Crypto transaction monitoring)
3.



Calibration sessions and best-practice sharing
· Maintain and publish quality dashboards, scorecards, error trend analysis, and RCA reports.
· Partner with Operations, Training, and Client stakeholders to close quality gaps and improve performance.
· Drive quality calibration discussions, ensuring consistency in interpretation of policies across teams.
· Support process improvements, SOP updates, and audit readiness initiatives.
· Ensure adherence to productivity, TAT, and quality SLAs while maintaining high attention to detail.

What You Will Need
- AML experience in Crypto/TMS/ EDD /processes, with:
- Proven track record as a solid performer, consistently meeting/exceeding quality and productivity benchmarks.
- Mandatory exposure to training and coaching analysts, including conducting knowledge sessions, providing structured feedback, and driving performance improvement.
- Experience in handling team-level responsi

📌 Quality Analyst (Chennai)
🏢 Guidehouse
📍 Chennai