TKey Responsibilities
- Manage end-to-end customer relationships from booking, agreement execution, and payment tracking to possession and post-sales support.
- Act as the primary point of contact for customers, addressing queries, concerns, and service requests in a timely and professional manner.
- Coordinate with internal departments including Sales, Accounts, Legal, Projects, and Registration teams to ensure seamless customer experience.
- Handle customer documentation, agreements, demand letters, possession-related formalities, and compliance requirements.
- Monitor and follow up on outstanding payments and collections, ensuring timely recovery and adherence to payment schedules.
- Maintain accurate customer records, transaction details, and communication history within the CRM system.
- Resolve customer escalations effectively while maintaining high levels of customer satisfaction.




- Develop and implement customer engagement initiatives to enhance retention and brand loyalty.
- Prepare periodic reports related to collections, customer grievances, possession status, and CRM performance metrics.

Desired Candidate Profile
- 5–8 years of experience in CRM, Customer Support, Customer Service, or Customer Relationship Management within the Real Estate industry.
- Prior experience working with reputed real estate developers is mandatory.
- Strong understanding of real estate customer lifecycle, collections, possession processes, and customer servicing.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to manage customer escalations and build long-term client relationships.
- Proficient in CRM software, MS Office, and customer database management.
- Highly organized, proactive, and customer-oriented qualified.

📌 Customer Relationship Manager (Noida)
🏢 Headsup Corporation
📍 Noida