Job Description: EUC Windows Team Lead

Job Title: EUC Windows Team Lead

Department: Global IT – End User Computing (EUC) Windows

Reports To: EUC Operations Lead

Job Summary

The EUC Windows Team Lead is responsible for leading the global Windows Operations and Endpoint Management team supporting enterprise workplace technologies. This role combines technical leadership, operational management, service delivery governance, endpoint security, automation, and continuous improvement initiatives.

The successful candidate will oversee Windows endpoint operations, Microsoft Intune, SCCM, Windows 11 lifecycle management, endpoint security compliance, vulnerability remediation, software deployment, automation programs, and major incident management while ensuring high service quality and operational excellence across global regions. The position serves as the primary escalation point and technical leader for all EUC Windows services.

Key Responsibilities

Team Leadership & Service Management
- Lead global EUC Windows Operations teams across APAC, EMEA, and Americas.




- Manage day-to-day operations and service delivery performance.
- Conduct team performance reviews, coaching, mentoring, and technical development.
- Drive service excellence, SLA compliance, and customer satisfaction.
- Coordinate shift coverage and resource planning.
- Lead operational reviews, service reporting, and customer governance meetings.
- Serve as the escalation manager for major incidents and critical service disruptions.

Windows Endpoint Management
- Own Windows 10/11 endpoint lifecycle management.
- Lead Windows deployment, imaging, provisioning, and upgrade programs.
- Oversee endpoint management platforms:
- Microsoft Intune
- Microsoft Endpoint Manager
- SCCM/MECM
- Windows Autopilot
- Group Policy
- Co-Management
- Establish global endpoint configuration standards and governance.
- Drive Windows 11 deployment and modernization initiatives.

Endpoint Security & Compliance
- Ensure enterp

📌 EUC Windows Team Lead (India)
🏢 Yoda Technologies
📍 India