We are seeking an enthusiastic and customer-focused Telemarketing Executive to generate leads, promote the company's products and services, and convert prospects into customers through outbound and inbound calls. The ideal candidate should possess excellent communication skills, a persuasive approach, and the ability to achieve sales and lead generation targets.
Key Responsibilities
- Make outbound calls to prospective customers to promote the company's products and services.
- Handle inbound inquiries and provide accurate product or service information.
- Generate qualified leads and schedule appointments for the sales team.
- Achieve daily, weekly, and monthly call and sales targets.
- Build and maintain positive customer relationships through qualified communication.
- Follow up with potential customers and existing clients to maximize sales opportunities.
- Maintain accurate records of customer interactions in the CRM system.
- Address customer questions, objections, and concerns effectively.
- Update customer databases and ensure all information is accurate.
- Coordinate with the sales and marketing teams to support campaigns and promotions.
- Prepare daily call reports and performance summaries.
- Ensure compliance with company policies and telemarketing best practices.
Required Qualifications
- Bachelor's degree or Diploma in Business Administration, Marketing, or a related field (preferred).
- 1–2 years of experience in telemarketing, telesales, customer service, or a similar role.
- Freshers with excellent communication skills are encouraged to apply.
- Basic knowledge of CRM software and Microsoft Office applications.
Required Skills
- Excellent verbal communication skills
- Sales and persuasion techniques
- Customer service orientation
- Lead generation and appointment setting
- Active listening and negotiation skills
- CRM and data entry
- Time management and multitasking
- Problem-solving and objection handling
- Teamwork and collabor