About The Job
Warner Bros. Discovery is hiring for the role of Analyst, Tech Support
Operations And Administration
- Provide 1st line support using the ServiceNow Live Chat & Phone service. Prompt responding is vital.
- Provide remote/virtual support using Zoom or other remote tools available to technicians.
- Work on Global Service Desk incidents/requests routed to the Global Service Desk via ServiceNow.
- Use of additional IT tools to provide 1st line resolutions including Okta admin, Active Directory, Intune, ServiceNow, Zoom etc.
The Essentials
- Secondary, IT / telecommunications profile preferred
- High analytical and problem-solving skills
- Experience identifying IT security incidents
- Experience identifying outages
- Excellent written and verbal communication
- High relationship building skills
- Work collaboratively within a team
- Ability to handle multiple assignments concurrently
- Ability to prioritize based on criticality
- Comfortable with autonomy based on time zone
- English proficiency required: Upper-Intermediate
- Ability to work 100% onsite
- Ability to work Weekend, Public Holidays, and Shifts
Required Skills
- Remote IT Support
- ServiceNow (Live Chat, Ticketing, Incident Management)
- Zoom (Remote Support Tools)
- Okta Administration (Identity & Access Management)
- Active Directory
- Microsoft Intune (Endpoint Management)
- Windows OS Support
- macOS (OSX) Support
- iOS and Android Support
- Apple, Dell, and Lenovo Device Support
- Printer and MFP (Multi-Functional Printer) Setup & Troubleshooting
- IT Security Incident Identification
- Outage Identification
- Documentation and Knowledge Base Management
- Incident Escalation Procedures
- Basic Networking Concepts (implied through IT support role)
📌 Analyst, Tech Support (Hyderabad)
🏢 Jobgenix
📍 Hyderabad
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