Senior HR Shared Services Coordinator | Hyderabad | Expectation To Work till 1 AM IST | Transport Provided

Location: Hyderabad

Reports To: Manager, Shared Services Operations

Level: IC2

Role Overview

As a member of the Operational Excellence team, this role plays a pivotal role in supporting and improving HR service delivery. The Senior Shared Services Coordinator focuses on process standardization, system optimization, knowledge base development, reporting, change management, and operational execution. The role closely partners with People Advisory Team, People Systems, IT, and other stakeholders to support ServiceNow HR Service Delivery and potential future tools such as NowAssist, as well as the broader HR service delivery model, ensuring processes are productive, consistent, compliant, and scalable. Responsible for driving operational initiatives, maintaining process documentation, supporting change management, and turning insights into actionable improvements.

This is a global role, requiring collaboration with teams across multiple regions.



The Senior HR Shared Services Coordinator will balance both global and regional responsibilities, ensuring alignment between global standards and local requirements

Key Responsibilities

Process & Operational Excellence:
- Lead and optimize HR operational processes, ensuring efficiency, accuracy, and compliance
- Document, maintain, and improve workflows using Lucidchart (or equivalent product)
- Identify and resolve operational inefficiencies, gaps, and bottlenecks
- Ensure HR processes are executed consistently across teams and embedded into ServiceNow workflows
- Take ownership of assigned operational initiatives, driving improvements to completion

Policy Enablement & Knowledge Base:
- Translate HR policies into operational procedures, SOPs, and knowledge base content
- Build, expand, and maintain the HR knowledge base, ensuring content is accurate, actionable, and aligned with current HR processes
- Partner with

📌 Senior HR Shared Services Coordinator (Hyderabad)
🏢 Cornerstone
📍 Hyderabad