Job Description: ManageEngine Endpoint Central SpecialistRole Overview

We are seeking an experienced and proactive ManageEngine Endpoint Central Specialist (formerly Desktop Central) to join our team in Chennai. In this role, you will be responsible for managing, supporting, and optimizing the ManageEngine workplace. You will also serve as the vital bridge between the customer and the OEM/vendor teams, ensuring seamless communication, robust issue tracking, and timely service delivery.

Position Details

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Position: ManageEngine Desktop Central / Endpoint Central Resource

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Experience: 5+ Years

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Location: Mount Road, Chennai (On-site)

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Employment Type: Contract Role

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Shift/Schedule: Regular Shift, Monday to Friday

Key ResponsibilitiesTechnical Administration & Support

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Environment Management: Oversee the deployment, configuration, administration, and troubleshooting of the ManageEngine Endpoint Central platform.

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Endpoint Operations: Manage patch management, software distribution, asset management, and OS deployment across the infrastructure.

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System Health:



Regularly monitor system performance, perform health checks, and ensure the ManageEngine environment is updated and secure.

Vendor & Stakeholder Coordination

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OEM Liaison: Act as the primary point of contact (POC) between the customer and the ManageEngine OEM/vendor technical support teams.

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Escalation Management: Escalate complex technical bugs or feature requests to the vendor and follow up diligently until resolution.

Customer Communication & Delivery

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Client Interface: Lead customer communications regarding system updates, ongoing incidents, and project milestones.

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Issue Tracking: Document, track, and maintain accurate records of all customer queries, system issues, and service requests.

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Service Delivery: Collaborate cross-functionally to ensure all support deliverables meet agreed-upon timelines and quality standards.

Required Skills & QualificationsTechnical Skills

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Deep,

📌 ManageEngine Endpoint Central Specialist (Chennai)
🏢 Neev
📍 Chennai